Contact Us

Due to the overwhelming popularity of this site, we are prioritizing requests from Premium and Power Users at this time. Please read through the FAQs below before contacting us. Our Help manual can be found under the Help button on the main screen (or click here).
Trouble receiving emails? Click here to use our email reset tool.

Frequently Asked Questions

You can find the answer here or by Googling basic pickleball rules. We are doing our best to keep spammers and other non-pickleball people off the site.
Passwords are optional at this time. If the login box is prompting you for a password, it means you must have set one up in the past. Click here and follow the instructions to reset your password. If you do not currently have a password and would like to add one, log in and click on My Account > Set Password. To remove your password all together, reset it as a blank password.
Log in, then click My Account > Change Region. You can also click the globe icon next to the current city name. Recently viewed cities will be added to a dropdown menu that appears when you click the current city name. You can hop between regions as much as you like.
The most common reasons for this are:
  • The emails are going to your Junk or Promotions folder
  • Your ISP is blocking our emails before they even get to your Junk folder
  • Your email settings on PlayTime are incorrect or too restrictive
  • You have accidentally unsubscribed
  • We've received a bounceback from your email address, so the system disabled sending to you

Please try our email reset tool before contacting us to see if this resolves your issue.

Sessions marked "private" are invite-only sessions. Only those included on the invitation list can view the players' names, and other session details. By default, we show these sessions publicly on the calendar so you can get an idea how busy the courts might be. If you are a Premium or Power User you also have the choice to hide them from your calendar. Click here for a more detailed explanation about invite-only sessions.
Log in, then click the My Account button under where it says "Welcome (Name)".
To receive fewer emails, log in and click on My Account > Emails to let us know what types of emails you would like to receive. Click here to unsubscribe from ALL emails. To permanently delete your account, log in, then click My Account > Delete My Account.
Click here to register your region. We rely on local admins to input court locations for each region.
Click on the Suggest Courts button (must be logged in), found next to the Map button (on desktop computers), or at the top of the screen under your name (on mobile). Your local admins will need to approve the location before it's available for scheduling. If you submitted a location some time ago and it has not been approved, please contact the site admins using the form below.
They will automatically drop off after 14 days if you don't revisit them.
PlayTime Scheduler is not an app at this time, but the website is mobile-friendly, and works very much like an app. You can even bookmark it as an icon on your phone's home screen for one-touch access. Click here for phone-specific instructions.
Yes, this feaure is available for users who upgrade to Power User level. You can create an event that repeats for up to 8 weeks.

Contact Form

Please select "Local matters" if your question is specific to your region, so that it will be directed to your local admins. The PlayTime team does not have information on local pickleball matters.
Please try our Forgot Password tool before contacting us.