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Frequently Asked Questions

Q: How can I view sessions in a different region when traveling?

A: Log in, then click My Account > Change Region. You can also click the globe icon next to the city name at the top of the calendar (mobile) or in the yellow lefthand column (desktop).

Q: How can I update my rating or other details?

A: Log in, then click the My Account button under where it says "Welcome (Name)".

Q: How can I unsubscribe or delete my account?

A: To permanently delete your account, log in, click My Account > Delete My Account.
To unsubscribe from emails, log in, click My Account > Email Preferences > Unsubscribe From All.

Q: How can I get PlayTime set up in my city?

A: Click here to register your region. We rely on local admins to input court locations for each region.

Q: How can I add a court location to my region?

A: Click on the Suggest Courts button, found next to the Map button (on desktop computers), or at the top of the screen under your name (mobile devices). Your local admins will need to approve the location before it's available for scheduling. If you submitted a location some time ago and it has not been approved, please contact the site admins using the form below.

Q: Is there a mobile app for PlayTime?

A: PlayTime Scheduler is not an app at this time, but the website is mobile-friendly, and works very much like an app. You can even bookmark it as an icon on your phone's home screen for one-touch access. Click here for phone-specific instructions.

Q: Why doesn't it save my email address in the login box?

A: Make sure you aren't in "private" mode in your browser. If your address bar is dark gray or black, you are probably in private mode. Private mode prevents the site from saving your email in a cookie.

Q: Why does the login page keep kicking me back?

A: Make sure you aren't in "Reader View" in your mobile browser. If there is a black icon in the top left corner that says "Aa", click that and then click Exit Reader View.

Q: Why can't I set up an auto-repeating session?

A: We want our calendars to be reliable, so we require that every session on the calendar be created by a real person, not auto-generated by a computer. What we have seen with other pickleball calendars is that people set up sessions to repeat indefinitely, and then forget to update them when the schedule changes. Luckily, it only takes a few seconds to create a session. It will default to the last settings you used (location, time, skill levels, etc… you will just need to change the date) so it's less than 10 seconds to create a session. There is no limit to how far ahead you can set up sessions, so you can populate an entire month (or more) in a couple of minutes.


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