Support

PLEASE READ through the FAQs below before contacting us, as well as our helpful User Guide.

Frequently Asked Questions

Registration/Login

You can find the answer by Googling basic pickleball rules. We are doing our best to keep robots, spammers and other non-pickleball people off the site.

Click here and follow the instructions to reset your password. If you do not currently have a password and would like to add one, log in and click on Account > Set Password. Passwords are optional at this time. To remove your password all together, reset it as a blank password.

Log in, then click the Account button under where it says "Welcome (Name)". If your changes don't appear to be saving, try logging out and back in again to resolve the issue.

The most common reasons for this are:
  • Your zip/postal code is not within your current region (check under Account > Notifications)
  • The emails are going to your Junk or Promotions folder
  • Your ISP is blocking our emails before they even get to your Junk folder
  • Your email settings on PlayTime Scheduler are incorrect or too restrictive
  • The creator(s) of the session(s) opted NOT to send email notifications
  • You have accidentally unsubscribed
  • We've received a bounceback or spam complaint from you, so the system disabled sending

Please try our email reset tool before contacting us to see if this resolves your issue.

Alternatively, you can try switching to our free mobile app, which will allow you to receive instant push notifications instead of emails for the things you would like to be alerted about.

Double check that the address you have bookmarked doesn’t contain any extra numbers at the end. Use simply:
https://playtimescheduler.com

You might have accidentally bookmarked a link that looks like this, which will then jump you to that specific date or session:
https://playtimescheduler.com/index.php?go=next&startDate=2024-01-21
https://playtimescheduler.com/s/123456

If you are using "Private Mode" (also known as "Incognito Mode") in your browser, it will not save your email or login once you leave the site. (This is one of the security features of Private Mode.) Exit Private Mode if you wish to remain logged into websites for extended periods of time.

Alternatively, you can try switching to our free mobile app, which will keep you logged in nearly indefinitely, and also offers face/fingerprint login options.

To receive fewer emails, log in and click on Account > Notifications to let us know what types of emails you would like to receive. Click here to unsubscribe from ALL emails.

Alternatively, you can try switching to our free mobile app, which will allow you to receive instant push notifications instead of emails. Like emails, you can customize what types of push notifications you wish to receive.

To permanently delete your account, log in, then click Account > Delete Account.

Play Sessions

Sessions marked "INVITE" are invite-only sessions. Only those included on the invitation list can view the players' names, and other session details. By default, we show these sessions publicly on the calendar so you can get an idea how busy the courts might be. If you are a Premium or Power User you also have the choice to hide them from your calendar. Invite-only sessions do NOT represent a court reservation and do not entitle that group to courts. Click here for a more detailed explanation about invite-only sessions.

The "X" is a delete button so you can remove your name if you change your mind about attending the session. Only you can see the "X" next to your own name. Others will see a Message icon next to your name (you cannot message yourself).

Premium Users can choose one icon, and Power Users can choose up to two. To select your flair, click the Account button under where it says "Welcome (Name)". If you would prefer not to have any flair, choose the icon that looks like a gray circle with a line through it (meaning "none").

Yes, this feature is available for users who upgrade to Power User level. You can create an event that repeats for up to 8 weeks.

Yes, this feature is available for users who upgrade to Power User level.

Power Users have the ability to add a wait list to their session. You do not need to be a Premium/Power Users in order to join a wait list. When a session is full and someone on the play list drops out, the next person in line on the wait list will be bumped up. They will receive an email notification that they are no longer on the wait list. In the case of "equal mix" gender sessions, the first player on the wait list of the same gender as the player who dropped out will be bumped up.

As creator of the session, you will always have the ability to add guests even if you disable this for the other players.

The default setting is "Warn, but allow" meaning the user receives an alert when he signs up: "Heads up, this session is not for your skill level." But it will not actually prevent him from signing up. If you are a Power User then you get 2 additional options to choose from for your sessions – "Block wrong level" or "Display as Invite-only to wrong level." However, if someone signs up with the correct level and later changes their rating in their profile it does NOT kick them out of the session. Hopefully, users are not changing their level in bad faith to sign up for your session, but it does happen. We would suggest speaking with them in person or sending a private message.

The reason we leave canceled sessions on the calendar is because of the email notifications that go out. If an email has already gone out, people go looking for the session, and if it’s simply not there then they assume there is something wrong with the site. If they can see that it was canceled, then they understand what happened. Premium Users can choose to hide canceled sessions from their own calendars by clicking on Account > Calendar tab.

Locations

This means the location is restricted so that only the venue's owner and/or admins can create sessions there. This is typically done at the request of the owner. If you feel this is in error or have questions about a specific location, please use the Contact Us form below.

You may have "Always show special events" turned on in your preferences. (In Bubble View, you'll see a yellow glow around the session to indicate it's a special event.) This will override your location settings. Go to Account > Calendar and un-check this box if you do not wish to see special events regardless of location.

Log in, then click Account > Change Region. You can also click the globe icon next to the current city name. Recently viewed cities will be added to a dropdown menu that appears when you click the current city name. You can hop between regions as much as you like.

They will automatically drop off after 14 days if you don't revisit them.

First, log in to the appropriate region. Click on the Suggest Courts link, found next to the Map button (on desktop) or after clicking on the Map button and opening the Map/Key window (on mobile). Your local admins will need to approve the location before it's available for scheduling. If you submitted a location some time ago and it has not been approved, please contact the site admins using the form below.

Click here to register your region. We rely on local admins to input court locations for each region. Please review the steps carefully and make sure your city is not already registered or covered under an existing region. If your country or state is not listed, contact us using the form below so we can add it.

Yes. We can set you up as the Venue Owner so that only you are allowed to schedule sessions there. (You can have up to 4 owners.) Invite-only sessions would be invisible to those not invited, and your private court will not appear on the regional map. To add a private court, first submit your court details by using the Suggest Courts link (must first be logged in to the desired region) and then contact us using the form below so we can assist with the proper settings.

Subscriptions/Payments

You can read about our different subscription levels on the Upgrade pageIn App Purchases screen after logging in. Be sure to click the "Compare Features" button for a handy comparison chart.

If you purchased your subscription via PayPal (this includes all subscriptions purchased prior to 11/14/24), then it will not auto-renew. If you purchased your subscription on the website after 11/14/24, or through our mobile app, then it will auto-renew. Visit the Subscription Management pageIn App Purchases screen after logging in for specific instructions.

Visit the Subscription Management pageIn App Purchases screen after logging in for specific instructions.

Visit the Subscription Management pageIn App Purchases screen after logging in for specific instructions.

Other

Yes, the PlayTime Scheduler mobile app for iOS/Android is available now! Click here to download it for free.

We rely on local admins to help input court locations for their region. We find this leads to the most accurate listings, since it comes from local players, rather than the often outdated information found in other sources. By default, the first person to register a region becomes the first local admin. A region can have as many admins as desired. After initial setup, the local admins are responsible for approving new locations submitted by users in their region. Depending on how involved you wish to be, there are also some moderation tools available (such as disabling users who abuse the system) and a feature where you can post an alert message about things like court closures or local events.

You can share this page and video with friends to help explain how the site works. We also offer free printed promo materials (cards and flyers) as well as low-cost outdoor vinyl banners. Click here to order your free kit.

Contact Us

Due to the volume of email our small team receives, Premium and Power Users will receive priority support. Free Users, please allow 24-72 hours to receive a personal response.
Self-Help Solutions:

Please try our Forgot Password tool before contacting us.
Please try our Email Reset Tool tool before contacting us.